Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: 28th July 2025

We at Taalapatra Vibes (also referred to as 'Taalapatra' here) take great care to ensure your orders reach you in a safe, timely, and transparent manner. This Shipping & Delivery Policy outlines how we manage dispatches, deliveries, charges, and customer responsibilities, both within India and to select international destinations.

International Shipping is eligible ONLY if the total order value is more than INR 10,000/-

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1. Order Processing

Once an order is successfully placed:

a) It undergoes processing within 1–4 business days for ready-stock items.

b) Made-to-order or handcrafted products may take 7–15 business days for preparation before dispatch.

c) Orders placed on weekends or public holidays will be processed on the next business day.

If there are any unexpected delays (e.g., stock availability or quality checks), our team will inform you promptly via email or phone.

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2. Delivery Timelines

Taalapatra Vibes is not responsible for delivery failures due to incorrect addresses provided by the customer.

NOTE: Delays may occur during peak seasons, sale, public holidays, adverse weather, or customs clearance (for international shipments).

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3. Shipping Charges

Domestic (India):

a) Standard Shipping: ₹80

b) Free Shipping on prepaid orders above ₹500

c) Express delivery (if available): Extra charges apply and will be shown at checkout

International:

a) Calculated dynamically based on weight and delivery location during checkout

b) Customs duties, import taxes, and handling fees (if applicable) are NOT included in the order total and must be borne by the customer upon delivery

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4. No Hidden Costs – Full Price Transparency

At Taalapatra, we believe in complete transparency. The price you see at checkout includes product cost, applicable taxes (GST for India), and shipping fees (if any). For international shipments - customs duties, import taxes, and handling fees are ADDITIONAL to the price shown at checkout.

There are no hidden charges, handling fees, or surprise costs post-payment.

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5. Tracking Your Order

As soon as your order is dispatched, you’ll receive:

a) An email and/or WhatsApp/SMS notification with your tracking number

b) Real-time tracking updates via your account or order page

If you have trouble tracking your order, our customer support team is always available to assist.

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6. Address Changes by Customer

If you need to update or correct your shipping address:

a) Please inform us within 4 hours of placing the order on WhatsApp or Email or Call.

b) We may not be able to accommodate changes once the order is packed or dispatched.

c) Taalapatra is not responsible for delivery failures due to incorrect addresses provided by the customer.

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7. Special Requests & Gift Packaging

We understand that some orders are gifts or time-sensitive. If you have a special request such as:

a) Gift-wrapping or personalized notes

b) Urgent dispatch

c) Discreet packaging

Please mention it in the “Order Notes” at checkout or WhatsApp/email us immediately after placing your order. While we try our best to accommodate such requests, they may be subject to feasibility.

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8. Packaging & Delivery

a) All items are securely packed to protect them during transit.

b) Fragile products (like art, craft, or decorative items) are handled with extra care, using layered or reinforced packaging.

We partner with reliable logistics networks but our primary partner is BlueDart (if your pin-code is serviceable). Other logistic partners include Amazon Shipping, Shiprocket, Delhivery, India Post, DTDC, and leading international couriers to ensure safe and timely delivery.

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9. Shipping Restrictions

We currently do not ship to P.O. Boxes, APO/FPO addresses, or restricted international territories.

If your location is undeliverable or not listed during checkout, please reach out at to us on WhatsApp or email us at care@taalapatra.com, and we’ll explore alternative shipping options.

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10. Delivery Attempts & Re-Dispatch

a) Our courier partners will make up to three delivery attempts.

b) If the package is undeliverable due to customer unavailability, incorrect address, or refusal, it may be returned to us.

c) Re-delivery can be arranged upon request. Additional shipping charges may apply.

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11. Delayed or Undelivered Orders

While we aim to fulfil all orders on time, delays may occasionally occur.

Please notify us immediately if your order:

a) Hasn't arrived within the estimated time frame

b) Appears stuck in transit

c) Is marked delivered but not received

We will promptly investigate and offer a resolution, which may include exchange or refund, depending on the situation.

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12. Dispute‑Resolution Framework

Friendly first. If something goes wrong with an order, please email us at hello@taalapatra.com or  WhatsApp us at +91‑7008180791 and we shall call you back at the earliest. Most issues disappear once we talk.

a) Direct Dialogue

We’ll aim to settle the matter by email, WhatsApp or voice within five (5) business days. Direct negotiation is the quickest, least‑cost path for everyone.

b)  Voluntary Mediation

If a solution proves elusive, either party may invite a neutral mediator accredited by the Odisha State Legal Services Authority. Mediation is voluntary, confidential and typically faster than court.

c)  Binding Arbitration

Should mediation stall, the dispute may be referred to sole arbitration seated in Bhubaneswar, Odisha under the Indian Arbitration & Conciliation Act, 1996.

1. 1. Rules & Language: Proceedings will follow the Act’s Part I defaults; hearings and filings shall be in English.
   2. Award: The arbitrator’s decision is final and enforceable in any competent court.
   3. Costs: The arbitrator may apportion fees and expenses as deemed fair.

d)  Small‑Claims Carve‑Out

Either party may opt for the civil judge (small‑cause court) if the amount in dispute falls below the monetary ceiling fixed for such courts in Odisha. This route does not require prior mediation or arbitration.

e)  Collective Actions

All proceedings must be brought on an individual basis. Class, collective, or representative actions are waived to the extent permitted by Indian law.

f)  Governing Law & Jurisdiction

This policy—and any dispute not resolved by the steps above—shall be governed by the laws of India. Subject to the arbitration clause, the courts at Bhubaneswar, Odisha (INDIA) hold exclusive jurisdiction.

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13. Contact Us

If you have any questions, requests, or complaints related to this policy, please contact us:

Taalapatra Vibes
All Purpose Email: care@taalapatra.com
Phone/WhatsApp: +91-7008180791

 

For Grievances: