TAALAPATRA VIBES — SHIPPING & DELIVERY POLICY

Last Reviewed: 23rd February 2026

We at Taalapatra Vibes take great care to ensure your orders reach you safely, on time, and with complete transparency. This Shipping & Delivery Policy outlines how we manage dispatches, deliveries, charges, and customer responsibilities — both within India and to select international destinations. This document should be read alongside our Terms of Use, Return & Refund Policy, and Disclaimer.

QUICK SUMMARY

This summary is provided as a quick reference only. We strongly recommend reading the full Shipping & Delivery Policy below before completing any purchase.

1. Order Processing: Ready-stock items are processed within 1–4 business days. Made-to-order products may take 7–15 business days before dispatch. Orders placed on weekends or public holidays are processed the next business day.
2. Delivery Timelines: Ready-to-ship products are typically delivered in 2–11 business days (India) and 15–25 business days (International). Made-to-order products take 8–21 business days (India) and 25–35 business days (International). Delays may occur during peak seasons, public holidays, adverse weather, or customs clearance.
3. Shipping Charges: For India — ₹80 standard; free shipping on prepaid orders above ₹500; express options displayed at checkout where available. For International — charges calculated at checkout; customs duties, taxes, and handling fees are additional and payable by the customer.
4. International Shipping Minimum: International shipping is available only on orders with a total value above INR 10,000.
5. No Hidden Costs: Prices at checkout include product cost, applicable taxes (GST for India), and shipping fees. For international orders, customs duties and import taxes are additional.
6. Tracking: Once dispatched, you will receive email, WhatsApp, and SMS notifications with your tracking number. Real-time tracking is available at https://taalapatra.shiprocket.co/tracking
7. Address Changes: Requests must be made within 4 business hours of placing the order via WhatsApp, email, or call during support hours (Mon–Sat, 11 AM–5 PM IST). Taalapatra is not responsible for delivery failures due to incorrect addresses provided by the customer.
8. Special Requests: Gift-wrapping, urgent dispatch, or discreet packaging can be requested at checkout or via WhatsApp or email immediately after placing your order, subject to feasibility.
9. Packaging: All products are securely packed. Fragile items receive extra layered or reinforced packaging.
10. Shipping Restrictions: We do not ship to P.O. Boxes, APO/FPO addresses, or restricted territories. Contact care@taalapatra.com if your location is unavailable at checkout.
11. Delivery Attempts: Courier partners make reasonable delivery attempts as per their standard procedures, typically up to three. Failed deliveries may be returned to us; re-delivery can be arranged with additional charges.
12. Delayed or Undelivered Orders: Notify us immediately if your order is delayed, stuck, or marked delivered but not received. We will investigate and offer a resolution in accordance with our Return & Refund Policy.
13. Dispute Resolution: Direct dialogue first. If unresolved, disputes may proceed to mediation or arbitration in Bhubaneswar, Odisha, governed by Indian law.
14. Contact Us: See Section 13 at the bottom of this page.

This summary is not exhaustive. For complete timelines, exceptions, and customer responsibilities, please read the full policy below.

1. Order Processing

a) Ready-stock items are processed within 1–4 business days of order confirmation.

b) Made-to-order or handcrafted products may take 7–15 business days for preparation before dispatch.

c) Orders placed on weekends or public holidays will be processed on the next business day.

d) If unexpected delays occur (such as stock availability issues or quality checks), our team will inform you promptly via email or phone.

e) By placing an order, you acknowledge and consent to Taalapatra Vibes sharing your delivery information — including your name, phone number, shipping address, and email — with our trusted logistics partners solely for the purpose of order fulfilment, in accordance with our Privacy Policy.

2. Delivery Timelines

All timelines are estimates and may vary based on location, logistics, and external factors.

a) Ready-to-Ship Products

i) Dispatch Time: 1–4 business days ii) Total Delivery Time (India): 2–11 business days iii) Total Delivery Time (International): 15–25 business days

b) Made-on-Order Items

i) Dispatch Time: 7–15 business days ii) Total Delivery Time (India): 8–21 business days iii) Total Delivery Time (International): 25–35 business days

Please note that delays may occur during peak seasons, sale periods, public holidays, adverse weather conditions, or customs clearance for international shipments.

3. Shipping Charges

a) Domestic (India)

i) Standard Shipping: ₹80 ii) Free Shipping on prepaid orders above ₹500 iii) Express delivery options, where available, will be displayed at checkout with applicable charges.

b) International

i) Charges are calculated dynamically at checkout based on order weight and delivery location. ii) Customs duties, import taxes, and handling fees (if applicable) are not included in the order total and must be borne by the customer upon delivery. iii) International shipping is available only on orders with a total value above INR 10,000.

4. No Hidden Costs — Full Price Transparency

The price you see at checkout includes the product cost, applicable taxes (GST for Indian orders), and shipping fees where applicable. For international shipments, customs duties, import taxes, and handling fees are additional to the checkout price and are the sole responsibility of the customer. There are no hidden charges, handling fees, or surprise costs after payment is made.

5. Tracking Your Order

Once your order is dispatched, you will receive an email and WhatsApp or SMS notification with your tracking number and carrier details. Real-time tracking is available at https://taalapatra.shiprocket.co/tracking or via your account page on our website. If you have difficulty tracking your order, please contact our customer support team at care@taalapatra.com.

6. Address Changes by Customer

a) Address change requests must be made within 4 business hours of placing the order, during our support hours (Monday to Saturday, 11 AM – 5 PM IST), via WhatsApp, email, or call.

b) We may not be able to accommodate changes once the order has been packed or dispatched.

c) Taalapatra Vibes is not responsible for delivery failures, returns, or associated costs arising from incorrect or incomplete addresses provided by the customer.

7. Special Requests & Gift Packaging

If you have a special request — such as gift-wrapping, a personalised note, urgent dispatch, or discreet packaging — please mention it in the Order Notes field at checkout, or contact us via WhatsApp or email immediately after placing your order. We will do our best to accommodate such requests, subject to feasibility and operational availability at the time of packing.

8. Packaging & Logistics Partners

a) All items are securely packed to protect them during transit.

b) Fragile products — such as art, craft, and decorative items — are packed with extra care using layered or reinforced packaging.

c) We work with a network of trusted logistics partners including BlueDart, Amazon Shipping, Shiprocket, Delhivery, India Post, DTDC, and leading international couriers to ensure safe and timely delivery across all serviceable locations.

9. Shipping Restrictions

We do not currently ship to P.O. Boxes, APO/FPO addresses, or restricted international territories. If your delivery location is unavailable or unlisted at checkout, please contact us at care@taalapatra.com or via WhatsApp and we will explore alternative shipping options wherever possible.

10. Delivery Attempts & Re-Dispatch

a) Our courier partners will make reasonable delivery attempts in accordance with their standard operating procedures, typically up to three attempts.

b) If a package is undeliverable due to customer unavailability, an incorrect or incomplete address, or refusal at the time of delivery, it may be returned to us.

c) Re-delivery can be arranged upon request. Additional shipping charges will apply.

11. Delayed or Undelivered Orders

We aim to fulfil all orders within the timelines stated in this Policy. However, delays may occasionally occur due to factors beyond our control. Please notify us promptly at care@taalapatra.com if your order has not arrived within the estimated timeframe, appears stuck in transit, or is marked as delivered but has not been received. We will investigate and offer a resolution in accordance with our Return & Refund Policy.

12. Dispute Resolution Framework

We always prefer an amicable resolution. If something goes wrong with your order, please contact us first — most issues are resolved quickly once we speak.

12a. Direct Dialogue

We will aim to resolve the matter by email, WhatsApp, or phone within five (5) business days. Direct negotiation is the quickest and least costly path for all parties.

12b. Voluntary Mediation

If resolution through direct dialogue is not achieved, either party may invite a neutral mediator accredited by the Odisha State Legal Services Authority. Mediation is voluntary, confidential, and typically faster than formal legal proceedings.

12c. Binding Arbitration

Should mediation not resolve the dispute, it may be referred to sole arbitration seated in Bhubaneswar, Odisha, under the Indian Arbitration & Conciliation Act, 1996.

i) Rules & Language: Proceedings shall follow the Act's Part I defaults. All hearings and filings shall be conducted in English.

ii) Award: The arbitrator's decision is final and enforceable in any competent court.

iii) Costs: The arbitrator may apportion fees and expenses as deemed fair.

12d. Small-Claims Carve-Out

Either party may opt for the civil judge (small-cause court) if the amount in dispute falls below the monetary ceiling fixed for such courts in Odisha. This route does not require prior mediation or arbitration.

12e. Collective Actions

All proceedings must be brought on an individual basis. Class, collective, or representative actions are waived to the extent permitted by Indian law.

12f. Governing Law & Jurisdiction

This Policy — and any dispute not resolved through the steps above — shall be governed by the laws of India. Subject to the arbitration clause in 12c, the courts at Bhubaneswar, Odisha (India) hold exclusive jurisdiction.

13. Contact Us

For any questions, requests, or complaints related to this Policy, please contact:

Customer Support:

Email: care@taalapatra.com
Call & WhatsApp Support: +91-9777108304
Timing: Mon–Sat, 11 AM–5 PM IST (excluding public holidays)

Grievances:

S Dash
Chief Grievance & Data Protection Officer
Email: hello@taalapatra.com
Call Support: +91-9777108304