Shipping & Delivery Policy

[ Dispatch, Charges, Timelines, Tracking, International ]

TAALAPATRA VIBES - SHIPPING & DELIVERY POLICY

Effective Date: 21st September 2025

We at Taalapatra Vibes (also referred to as 'Taalapatra' here) take great care to ensure your orders reach you in a safe, timely, and transparent manner. This Shipping & Delivery Policy outlines how we manage dispatches, deliveries, charges, and customer responsibilities, both within India and to select international destinations.

QUICK-SUMMARY

This summary is provided only as a quick reference. Please note that our shipping and delivery practices come with specific conditions, and we strongly recommend that you read the full Shipping & Delivery Policy below before completing any purchase on our website.

Order Processing: Ready-stock items are processed within 1–4 business days, while made-to-order products may take 7–15 business days. Orders placed on weekends or public holidays are processed the next business day. Customers will be informed in case of delays.
Delivery Timelines: Ready-to-ship products are typically delivered in 2–11 business days (India) and 15–25 business days (International). Made-to-order products take 8–21 business days (India) and 25–35 business days (International). Delays may occur during peak seasons, public holidays, adverse weather, or customs clearance.
Shipping Charges: For India – ₹80 standard, free shipping on prepaid orders above ₹500, and express options at extra cost. For International – charges are calculated at checkout, while customs duties, taxes, and handling fees must be borne by the customer.
No Hidden Costs: Prices shown at checkout include product cost, taxes, and shipping fees (if any). For international orders, duties/taxes are additional and payable by the customer.
Tracking Your Order: Once dispatched, you’ll receive email/WhatsApp/SMS updates with a tracking number and can check real-time updates via your account page or order tracking page.
Address Changes: Updates must be requested within 4 hours of placing the order via WhatsApp, email, or call. Changes after packing/dispatch may not be possible. Taalapatra is not responsible for incorrect addresses provided by the customer.
Special Requests & Gift Packaging: Requests like gift-wrapping, urgent dispatch, or discreet packaging can be mentioned at checkout or sent via WhatsApp/email. Accommodation depends on feasibility.
Packaging & Delivery: All products are securely packed with extra care for fragile items. Logistics partners include BlueDart, Amazon Shipping, Shiprocket, Delhivery, India Post, DTDC, and leading international couriers.
Shipping Restrictions: We do not ship to P.O. Boxes, APO/FPO addresses, or restricted territories. If your location is unavailable at checkout, contact us at care@taalapatra.com.
Delivery Attempts & Re-Dispatch: Courier partners make three attempts. Failed deliveries due to unavailability, wrong address, or refusal may be returned to Taalapatra. Re-delivery is possible with additional charges.
Delayed or Undelivered Orders: If your order is delayed, stuck, or marked delivered but not received, notify us immediately. We will investigate and resolve the issue, which may include exchange or refund.
Dispute Resolution: We encourage direct dialogue first. If unresolved, disputes may move to mediation or arbitration in Bhubaneswar, Odisha, governed by Indian law.
Contact Us: For shipping-related queries or complaints, email care@taalapatra.com, WhatsApp +91-7853993536, or call +91-9228169046 (Mon–Sat, 11 AM–5 PM IST). Grievance Officer: S Dash (hello@taalapatra.com | +91-9228169046).

This summary is not exhaustive. For complete timelines, exceptions, and customer responsibilities, please read the full Shipping & Delivery Policy below before making a purchase.

⚠️ International Shipping is eligible ONLY if the total order value is more than INR 10,000/-

1. Order Processing

a) It undergoes processing within 1–4 business days for ready-stock items.
b) Made-to-order or handcrafted products may take 7–15 business days for preparation before dispatch.
c) Orders placed on weekends or public holidays will be processed on the next business day.

If there are any unexpected delays (e.g., stock availability or quality checks), our team will inform you promptly via email or phone.

⚠️ NOTE: By placing an order, you consent to Taalapatra sharing your delivery information (name, phone number, shipping address, email) with our trusted logistics partners solely for the purpose of order fulfilment.

2. Delivery Timelines

a) Ready-to-Ship Products:
i) Dispatch Time: 1–4 business days
ii) Total Delivery Time (India): 2–11 business days
iii) Total Delivery Time (International): 15–25 business days

b) Made-on-Order Items:
i) Dispatch Time: 7–15 business days
ii) Total Delivery Time (India): 8–21 business days
iii) Total Delivery Time (International): 25–35 business days

Taalapatra Vibes is not responsible for delivery failures due to incorrect addresses provided by the customer.

⚠️ NOTE: Delays may occur during peak seasons, sale, public holidays, adverse weather, or customs clearance (for international shipments).

3. Shipping Charges

Domestic (India):

a) Standard Shipping: ₹80
b) Free Shipping on prepaid orders above ₹500
c) Express delivery (if available): Extra charges apply and will be shown at checkout

International:

a) Calculated dynamically based on weight and delivery location during checkout
b) Customs duties, import taxes, and handling fees (if applicable) are NOT included in the order total and must be borne by the customer upon delivery

4. No Hidden Costs – Full Price Transparency

At Taalapatra, we believe in complete transparency. The price you see at checkout includes product cost, applicable taxes (GST for India), and shipping fees (if any).

For international shipments – customs duties, import taxes, and handling fees are ADDITIONAL to the price shown at checkout.

There are no hidden charges, handling fees, or surprise costs post-payment.

5. Tracking Your Order

As soon as your order is dispatched, you’ll receive:

a) An email and/or WhatsApp/SMS notification with your tracking number
b) Real-time tracking updates via your account page or order tracking page

If you have trouble tracking your order, our customer support team is always available to assist.

6. Address Changes by Customer

a) Please inform us within 4 hours of placing the order on WhatsApp, Email, or Call.
b) We may not be able to accommodate changes once the order is packed or dispatched.
c) Taalapatra is not responsible for delivery failures due to incorrect addresses provided by the customer.

7. Special Requests & Gift Packaging

We understand that some orders are gifts or time-sensitive. If you have a special request such as:

a) Gift-wrapping or personalized notes
b) Urgent dispatch
c) Discreet packaging

Please mention it in the “Order Notes” at checkout or WhatsApp/email us immediately after placing your order. While we try our best to accommodate such requests, they may be subject to feasibility.

8. Packaging & Delivery

a) All items are securely packed to protect them during transit.
b) Fragile products (like art, craft, or decorative items) are handled with extra care, using layered or reinforced packaging.

We partner with reliable logistics networks but our primary partner is BlueDart (if your pin-code is serviceable). Other logistic partners include Amazon Shipping, Shiprocket, Delhivery, India Post, DTDC, and leading international couriers to ensure safe and timely delivery.

9. Shipping Restrictions

We currently do not ship to P.O. Boxes, APO/FPO addresses, or restricted international territories.

If your location is undeliverable or not listed during checkout, please reach out to us on WhatsApp or email care@taalapatra.com, and we’ll explore alternative shipping options.

10. Delivery Attempts & Re-Dispatch

a) Our courier partners will make up to three delivery attempts.
b) If the package is undeliverable due to customer unavailability, incorrect address, or refusal, it may be returned to us.
c) Re-delivery can be arranged upon request. Additional shipping charges may apply.

11. Delayed or Undelivered Orders

While we aim to fulfil all orders on time, delays may occasionally occur.

Please notify us immediately if your order:

a) Hasn't arrived within the estimated time frame
b) Appears stuck in transit
c) Is marked delivered but not received

We will promptly investigate and offer a resolution, which may include exchange or refund, depending on the situation.

12. Dispute-Resolution Framework

Friendly first. If something goes wrong with an order, please email/call us and we shall call you back at the earliest. Most issues disappear once we talk.

a) Direct Dialogue
We’ll aim to settle the matter by email, WhatsApp or voice within five (5) business days. Direct negotiation is the quickest, least-cost path for everyone.

b) Voluntary Mediation
If a solution proves elusive, either party may invite a neutral mediator accredited by the Odisha State Legal Services Authority. Mediation is voluntary, confidential and typically faster than court.

c) Binding Arbitration
Should mediation stall, the dispute may be referred to sole arbitration seated in Bhubaneswar, Odisha under the Indian Arbitration & Conciliation Act, 1996.

i) Rules & Language: Proceedings will follow the Act’s Part I defaults; hearings and filings shall be in English.
ii) Award: The arbitrator’s decision is final and enforceable in any competent court.
iii) Costs: The arbitrator may apportion fees and expenses as deemed fair.

d) Small-Claims Carve-Out
Either party may opt for the civil judge (small-cause court) if the amount in dispute falls below the monetary ceiling fixed for such courts in Odisha. This route does not require prior mediation or arbitration.

e) Collective Actions
All proceedings must be brought on an individual basis. Class, collective, or representative actions are waived to the extent permitted by Indian law.

f) Governing Law & Jurisdiction
This policy—and any dispute not resolved by the steps above—shall be governed by the laws of India. Subject to the arbitration clause, the courts at Bhubaneswar, Odisha (INDIA) hold exclusive jurisdiction.