Return & Refund Policy

[ Return, Exchange, Refund, Eligibility, Process ]

TAALAPATRA VIBES - RETURN, EXCHANGE & REFUND POLICY

Effective Date: 28th July 2025

At Taalapatra Vibes (also here referred to as “Taalapatra”), we take great pride in presenting thoughtfully curated handloom, handicraft, and décor items that embody India’s rich textile and artistic heritage. Each piece reflects skill, tradition, and care. However, if you’re not fully satisfied with your purchase, we offer a clear and transparent process for returns, exchanges, and refunds.

Quick‑Glance for Returns, Exchanges & Refunds:

Notify us within seven (7) days of delivery.
Provide one clear, continuous unboxing clip.
eGift cards, custom or sale pieces, unframed art, not eligible for return or exchange.
WhatsApp: +91 7008180791 or email: care@taalapatra.com.

For full information, please read the entire policy below.

For India-based customers:
We provide a 7-Day Reporting Assurance for Refund or Exchange if you receive a damaged or incorrect product.

For International customers:
Refund and exchange requests are subject to additional conditions outlined in the ‘International Return, exchange, Cancellation, Duties & Shipping’ section.

DEFINITION

1) RETURN
A return means sending the product back to us if you are not satisfied. Once we receive the item, we will issue a refund or eGift card, according to your preference and our policy (subject to our 'Return & Exchange Eligibility' mentioned in this policy document).

2) EXCHANGE
An exchange means you return the item you received and, instead of a refund, we dispatch another item in its place — usually the same product in a different size, colour, or variant. If the exchange costs more, you pay the difference; if it costs less, we refund or credit the balance. This is a swap, not a refund (subject to our 'Return & Exchange Eligibility' mentioned in this policy document).

3) REFUND
A refund means you receive your money back for a returned or cancelled order. Refunds are processed to your original payment method or issued as eGift card, depending on the situation and your choice (subject to our 'Refunds & Exchange Policy' mentioned in this policy document).

⚠️ IMPORTANT PRODUCT DISCLAIMER ON DAMAGE AND DEFECT

Subtle variations in size, alignment, shape, finish, texture, colour, print, weave, embroidery or brushstrokes are inherent to handmade and hand‑woven creations. Each piece is individually crafted, and these variations are celebrated as marks of authenticity — they are not flaws, defects, or damage. For more details, please refer to our Disclaimer section.

An occasional irregularity in the weave, print, or stitch is not considered a defect, as handcrafted products will naturally lack the mechanical uniformity of machine‑made goods.

Handloom by its very nature carries a beautiful unpredictability — a testament to the artisan’s touch and the charm of handmade creation.

That said, at Taalapatra, we proudly stand by the quality of our products. We offer exchange, return, or refund (for eligible product categories and eligibility conditions mentioned in this document) if you are not satisfied with your purchase for any reason.

⚠️ IMPORTANT INSPECTION DISCLAIMER

Taalapatra reserves the sole right to make the final decision on the condition of any returned item(s). This includes determining whether the product appears to have been worn, washed, altered, stained, mishandled, or damaged after purchase, or if any tags, accessories, or original packaging are missing.

Only items that pass our quality check will be eligible for refund or exchange.

1. Return & Exchange Eligibility

We accept Return & Exchange requests under the following conditions, if you contact us within 7 Days from the date of delivery with a Clear & Non‑Edited Unpacking Video. The product can be returned or exchanged if:

a) The product is unused, unwashed, and in its original condition.
b) All original tags, labels, packaging, and invoice are intact.
c) The product has mention of "This Product is ELIGIBLE for Return/Exchange." under the ‘Return & Exchange Eligibility’ section of the Product page.
d) The request is based on genuine concerns such as:
    i) Wrong item delivered.
    ii) Defective or damaged product (please refer to our Disclaimer section for details).
    iii) Size issues (for ready‑to‑wear garments like shirts).

We do not accept return or exchange requests for reasons other than those stated above. Products with natural handcrafting variations are not considered defective and are not eligible for return or exchange.

What Happens Next?

The return or exchange process begins once the original item is safely received at our warehouse. Please read 'Refunds & Exchange Policy' section in this document for details.

⚠️ NOTE:

If the delivered item(s) found missing or you have received a wrong product, you must film a single, uninterrupted unboxing video and raise the issue via email (care@taalapatra.com) within 48 working hours of delivery, providing the Order number and a valid phone number. Our team will guide you on the next steps for return or exchange.

When We Cover the Return Charges?

If we’ve sent the wrong product, incorrect size, or a damaged piece, returns are on us — no charges to you. After we receive the item, we’ll inspect it. If it fails the quality check, we’ll ship it back to you.

2. Non‑Returnable Items

We DO NOT accept return or exchange requests for:

a) Items mentioned as "This Product is NOT ELIGIBLE for Return/Exchange." under the ‘Return & Exchange Eligibility’ section of the Product page.
b) Items purchased under ‘Advance Booking’, ‘Pre-Order’ or during ‘Sale’.
c) Pre‑packed Gifts.
d) Custom‑stitched or altered garments.
e) Cut fabric or unstitched dress materials.
f) eGift Cards, Unframed Paintings.
g) Products exhibiting natural handcrafting variations, unless defective (see Disclaimer).

3. Mandatory Unpacking Video Requirement

To process return or exchange claims due to damage, defect, or mismatch, we require an unedited unboxing video that clearly shows:

a) The sealed package.
b) The entire unboxing process.
c) The issue or defect in the same video.
d) The shipping label and defect shown in one continuous shot.

Send the video to us via the Return/Exchange steps mentioned in 'How To Initiate A Return Or Exchange Request' section of this page, within 7 Days of delivery.

⚠️ NOTE:

Claims without a clear, valid unpacking video will not be accepted.

4. Refunds & Exchange Policy

Once your returned product reaches our warehouse, it will go through quality check and after its successfully passed, you will receive an email confirmation. In case of refund request, we will process the full refund. If its an exchange request, we’ll ship the same item or an equivalent-value product (or as per your choice by paying the differential amount) free of charge. If exchange is not feasible, we’ll issue a full refund or an e‑gift card of the same value as exchange/refund.

a) If the returned item (and any complementary gift, invoice, etc.) is found to be in the acceptable condition, refund will be credited within 7–10 business days of inspection completion.
b) For prepaid orders, refunds will be made to the original payment method.
c) For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or eGift card of same value (your choice). If bank details aren’t shared within seven (7) days of our request, the refund defaults to eGift card with the same value as refund and this eGift card will be valid only for 365 days from the day of its creation..

5. How To Initiate A Return Or Exchange Request

To initiate a Return or Exchange Request,

a) Simply head to the “My Orders” section on our website (by logging to your account) or though the Returns and Exchanges page of our website.

b) Tap the Return/Exchange button against the relevant order and follow the on‑screen instructions. Also upload the Unedited Unpacking Video in the portal. Alternatively, you can email us at care@taalapatra.com to process the return soon, with your Order ID, Product Name, Product SKU, your active Phone Number. Our team will respond within 4 business days (Mon–Sat) with the next steps.

c) For details of shipment of return/exchanges items, please refer to our 'Reverse Pick Up Policy' section in this page below.

6. Reverse Pick Up Policy

At Taalapatra, we aim to make returns as smooth and worry‑free as possible. Our Reverse Pick‑Up Policy is designed not just to complete a transaction, but to extend the care you receive long after your purchase — through every stage of Returns, Exchanges, and Refunds.

To ensure a safe journey back, please pack all item(s) securely and carefully. Well‑sealed packaging helps prevent any loss or damage in transit.

How Reverse Pick‑Up Works:

a) Once your Return Request is logged, our logistics partner will aim to collect the package within 5 business days.

b) If there’s any delay or discrepancy with the pick‑up, or no notification received from logistic partner, notify Taalapatra Customer Support via WhatsApp or email after waiting for 24-48 hours of your request.

c) Issues reported after this time frame may not be actionable, as we won’t be able to move the investigation forward.

After we receive the item(s) and complete our quality check, your Refund or Exchange will be processed promptly.

For Exchange Requests:

For approved Exchanges, the replaced product will be dispatched within 3–5 business days of receiving the original shipment.

For Self‑Shipping Zones:

Certain pin codes are not serviceable for Reverse Pick‑Up. In such cases, customers will need to self‑ship the item(s) to us.

a) The return address will be the same as mentioned on your invoice.

b) If a self‑shipped parcel is lost in transit, we will unfortunately be unable to issue a refund.

c) We will reimburse shipping costs up to ₹300 once the parcel reaches us and is verified.

For International Orders:

We currently do not offer Reverse Pick‑Up outside India.

If you have received a wrong item or an item with a manufacturing defect from outside India, you will need to self‑ship it to us. Our team will guide you on the process.

Failure of Product Pick‑Up:

Our logistics partner will make three attempts to collect the return. If the item is not handed over by the third attempt, the pick‑up request will be marked as failed. For assistance, please contact our Customer Care team.

⚠️ NOTE:

Wrong Product Hand‑over: We cannot be held responsible if an incorrect product is handed over to the delivery personnel during pick‑up. Please ensure the correct item is packed and ready.

7. Order Cancellations

a) Orders can be cancelled within 12 hours of order placement by contacting our support team on WhatsApp or email with complete order details.
b) Cancellations are not accepted once the order is processed or shipped.
c) Advance Booking / Made‑on‑Order / Pre‑Order / Pre-packed Gifts / eGift Cards items are strictly non‑cancellable.

We encourage customers to double‑check orders before completing purchase to avoid inconvenience.

8. International Return, Exchange, Cancellation, Duties & Shipping

We accept return, exchange, and refund requests under the following conditions, if you contact our support team (WhatsApp or email) within 7 Days of delivery with a Clear & Non‑Edited Unpacking Video.

The product can be returned if:

a) The product is unused, unwashed, and in original condition.
b) All tags, labels, packaging, and invoice are intact.
c) The product has mention of "This Product is ELIGIBLE for Return/Exchange." under the ‘Return & Exchange Eligibility’ section of the Product page.
d) The request is based on genuine concerns such as:
    i) Wrong item delivered.
    ii) Defective or damaged product (see Disclaimer).
    iii) Size issues (for ready‑to‑wear garments like shirts).

Additional conditions for international return and exchange:

a) Customs charges stay with the buyer – Import duties, taxes, and related fees paid when your parcel enters your country are not refundable by Taalapatra. You may reclaim these from your local customs authority (check their rules).

b) Return freight for international orders – We currently do not offer Reverse Pick‑Up outside India.

If you have received a wrong item or an item with a manufacturing defect from outside India, you will need to self‑ship it to us. Our team will guide you on the process. Taalapatra will reimburse shipping cost via e‑gift card.

After our approval, securely pack the parcel and send it via a trackable courier.

c) Exchange not advisable – Due to high shipping costs, exchanges are not encouraged unless you agree to bear all shipping charges and duties. Alternatively, we can issue an e‑gift card of same value.

d) Refund Terms:
    i) If the returned item (and all complementary items) is acceptable, refund will be credited to your original payment method within 20–30 business days.
    ii) Refunds go to the original payment method (unless no technical issue faced from banking/authorities, else eGift card will be issued of the same value). Duties/taxes are non‑refundable. Bank forex fees are borne by you.
    iii) You can request an eGift Card of same value instead of refund.
    iv) All refunds are issued in Indian Rupees (INR).

f) Refunds will not be issued for international shipments if:

i) An incorrect or outdated delivery address has been provided.

ii) The courier makes three unsuccessful delivery attempts.

iii) The recipient refuses to accept the package.

e) Shipping Timeline – Exchange item shipment follows the International Delivery Timeline mentioned in our Shipping Policy.

Taalapatra reserves the right to decline cancellations, returns, refunds, or exchanges if eligibility conditions are not met, or any technical issue(s) arise from banks or government authorities that are beyond our control.

We encourage international customers to double‑check orders before confirming purchase.

9. Additional Notes - Domestic And International Customers

a) Only one combined return/exchange request per order, even if multiple items are involved.
b) Products returned without prior authorization will not be accepted.
c) Complimentary/gift items sent with the order must be returned in the same condition.
d) Taalapatra reserves the right to decline any cancellation, return, or exchange if the product doesn’t meet eligibility, and Taalapatra's decision would be final in this matter.
e) All transactions, interactions, and website use are governed by the laws of India. See our Dispute‑Resolution Framework for more.
f) This Return and Refund Policy is governed by our Terms of Service.

10. Dispute‑Resolution Framework

Friendly first. If something goes wrong with an order, please email/call us and we shall call you back at the earliest. Most issues disappear once we talk.

a) Direct Dialogue

We’ll aim to settle the matter by email, WhatsApp or voice within five (5) business days. Direct negotiation is the quickest, least‑cost path for everyone.

b)  Voluntary Mediation

If a solution proves elusive, either party may invite a neutral mediator accredited by the Odisha State Legal Services Authority. Mediation is voluntary, confidential and typically faster than court.

c)  Binding Arbitration

Should mediation stall, the dispute may be referred to sole arbitration seated in Bhubaneswar, Odisha under the Indian Arbitration & Conciliation Act, 1996.

Rules & Language: Proceedings will follow the Act’s Part I defaults; hearings and filings shall be in English.
Award: The arbitrator’s decision is final and enforceable in any competent court.

3. Costs: The arbitrator may apportion fees and expenses as deemed fair.

d)  Small‑Claims Carve‑Out

Either party may opt for the civil judge (small‑cause court) if the amount in dispute falls below the monetary ceiling fixed for such courts in Odisha. This route does not require prior mediation or arbitration.

e)  Collective Actions

All proceedings must be brought on an individual basis. Class, collective, or representative actions are waived to the extent permitted by Indian law.

f)  Governing Law & Jurisdiction

This policy—and any dispute not resolved by the steps above—shall be governed by the laws of India. Subject to the arbitration clause, the courts at Bhubaneswar, Odisha (INDIA) hold exclusive jurisdiction.