TAALAPATRA VIBES — RETURN, EXCHANGE & REFUND POLICY

Last Reviewed: 28th February 2026

At Taalapatra Vibes, we take great pride in presenting thoughtfully curated handloom, handicraft, and décor items that embody India's rich textile and artistic heritage. Each piece reflects skill, tradition, and care. If you are not fully satisfied with your purchase, we offer a clear and transparent process for returns, exchanges, and refunds. This document should be read alongside our Terms of Use, Disclaimer, and Shipping & Delivery Policy.

QUICK SUMMARY

This summary is provided as a quick reference only. We strongly recommend reading the full Return, Exchange & Refund Policy below before completing any purchase.

1. Return or exchange requests must be raised within 7 days of delivery and supported with a clear, continuous, unedited unpacking video.
2. Only products marked as "ELIGIBLE for Return/Exchange" on the product page are accepted. Items must be unused, unwashed, in original condition, with all tags, labels, packaging, and invoice intact.
3. Domestic refunds are processed only after the returned item passes quality check. Prepaid refunds go back to the original payment method. COD refunds are issued via bank transfer or eGift card. Domestic customers may also request an eGift card instead of a cash refund — and may choose to have it issued to a recipient of their choice as a goodwill gesture from Taalapatra. Domestic refund or eGift card timeline: 7–10 business days after inspection.
4. International orders are not eligible for cash refunds under any circumstances. Approved returns are resolved via a Taalapatra eGift card of equivalent INR value only, issued after quality check is completed — typically within 7 business days of the product being received at our warehouse. The eGift card is valid for 365 days and redeemable only at www.taalapatra.com.
5. Non-returnable items include products marked "NOT ELIGIBLE," pre-orders, advance bookings, sale items, pre-packed gifts, customised or altered garments, cut fabric, unframed paintings, and eGift cards.
6. For domestic customers, return shipping charges are covered by Taalapatra only if a wrong, damaged, or incorrect item was delivered. In all other cases, the domestic customer bears the cost. International returns must be self-shipped at the customer's expense in all cases.
7. Order cancellations are allowed only within 12 hours of placement for domestic orders and within 24 hours for international orders. Once processed or shipped, orders cannot be cancelled. Pre-orders, advance bookings, customised items, pre-packed gifts, and eGift cards are strictly non-cancellable.
8. For any assistance, please contact us at care@taalapatra.com or refer to Section 12 at the bottom of this page.

This summary is not exhaustive. For complete terms, exceptions, and step-by-step instructions, please read the full policy below before making a purchase.

For India-based customers: We provide a 7-day reporting window for return or exchange if you receive a damaged or incorrect product.

For international customers: Requests are subject to additional conditions outlined in Section 9 of this Policy. International orders are not eligible for cash refunds under any circumstances.

Definitions

Before reading this Policy, please understand the following terms as used throughout this document.

Return means sending the product back to us if you are not satisfied. Once we receive and inspect the item, we will issue a resolution — a refund or eGift card for domestic customers, or an eGift card for international customers — according to our eligibility conditions.

Exchange means you return the item received and, instead of a refund or eGift card, we dispatch another item in its place — usually the same product in a different size, colour, or variant. If the exchange item costs more, you pay the difference; if it costs less, we refund or credit the balance. An exchange is a swap, not a refund, and is subject to our eligibility conditions.

Refund means you receive your money back for a returned or cancelled order. For domestic customers, refunds are processed to your original payment method or issued as an eGift card, depending on the situation and your choice. For international customers, resolutions are issued exclusively as a Taalapatra eGift card — no cash refunds are possible under any circumstances. All resolutions are subject to the conditions in this Policy.

1. Product & Inspection Disclaimer

a) Handmade Variation Notice

Subtle variations in size, alignment, shape, finish, texture, colour, print, weave, embroidery, or brush strokes are inherent to handmade and handwoven creations. Each piece is individually crafted, and these variations are marks of authenticity — they are not flaws, defects, or damage. An occasional irregularity in weave, print, or stitch is not considered a defect, as handcrafted products will naturally lack the mechanical uniformity of machine-made goods. For full details, please refer to our Disclaimer: www.taalapatra.com/pages/disclaimer

That said, Taalapatra stands by the quality of every product we dispatch. We offer exchange, return, or resolution for eligible product categories and conditions as described in this Policy.

b) Quality Inspection Right

Taalapatra reserves the sole right to make the final decision on the condition of any returned item. This includes determining whether the product appears to have been worn, washed, altered, stained, mishandled, or damaged after delivery, or if any tags, accessories, or original packaging are missing. Only items that pass our quality check are eligible for resolution.

For domestic customers: if the returned item fails quality check, it will be shipped back to you at no charge.

For international customers: if the returned item fails quality check, it can be shipped back to you upon request. However, all costs associated with the return shipment — including courier charges, customs duties, import taxes, and any other regulatory fees — are entirely at your expense. If you do not respond to our communication within 45 days of notification, the product will be discarded.

2. Return & Exchange Eligibility

We accept return and exchange requests under the following conditions, provided you contact us within 7 days of delivery with a clear, unedited unpacking video (see Section 3).

a) The product is unused, unwashed, and in its original condition.

b) All original tags, labels, packaging, and invoice are intact.

c) The product page lists the item as "This Product is ELIGIBLE for Return/Exchange" under the Return & Exchange Eligibility section.

d) The request is based on one of the following genuine concerns: a wrong item was delivered; the product is defective or damaged (please refer to Section 1 and our Disclaimer for the definition of defect); or there is a size issue with a ready-to-wear garment.

We do not accept return or exchange requests for reasons other than those stated above. Natural handcrafting variations as described in Section 1 are not considered defects and are not grounds for return or exchange.

If we have sent a wrong product, incorrect size, or a damaged item:

For domestic customers: return shipping charges are covered by Taalapatra. Once the item is received and inspected, if it fails the quality check, it will be shipped back to you at no additional charge.

For international customers: return shipping is entirely at the customer's cost. If the item fails quality check, it can be shipped back to you upon request. However, all costs associated with the return shipment — including courier charges, customs duties, import taxes, and any other regulatory fees — are entirely at your expense. If you do not respond to our communication within 45 days of notification, the product will be discarded. Please refer to Section 9 for complete international return conditions.

3. Mandatory Unpacking Video Requirement

To process any return or exchange claim due to damage, defect, or mismatch, we require a single continuous, unedited video that clearly shows the sealed package at the start, the entire unboxing process without any cuts or edits, the issue or defect as it appears upon opening, and the shipping label visible at some point during the same recording.

The video must be shared with our support team within 7 days of delivery as part of the return or exchange request process described in Section 5. Claims submitted without a valid unpacking video will not be accepted under any circumstances.

4. Refunds & Exchange Policy

Once your returned product reaches our warehouse, it will undergo a quality check. Quality checks are typically completed within 7 business days of the product being received at our warehouse, for both domestic and international returns. Upon successful completion of the inspection, you will receive an email confirmation.

a) Refund or Resolution on Quality Check Outcome

For domestic customers: the full refund will be processed once the item passes quality check. If the item fails quality check, it will be shipped back to you at no charge.

For international customers: if the item fails quality check, it can be shipped back to you upon request. However, all costs associated with the return shipment — including courier charges, customs duties, import taxes, and any other regulatory fees — are entirely at your expense. If you do not respond to our communication within 45 days of notification, the product will be discarded. Please refer to Section 9 for complete details.

b) For Exchange Requests

We will dispatch the same item or an equivalent-value product (or your chosen alternative, with differential amount paid or refunded as applicable) free of charge. If the exchange is not feasible, we will issue a full refund or an eGift card of the same value — at your choice for domestic customers, or as an eGift card only for international customers.

c) Domestic Refund Timeline

Refunds will be credited within 7–10 business days of inspection completion, provided the returned item and any complementary gifts or invoice are in acceptable condition.

d) For Prepaid Orders (Domestic)

Refunds will be credited to the original payment method. Alternatively, if you prefer, you may request an eGift card of the same value instead of a cash refund — and may choose to have it issued to a recipient of your choice as a goodwill gesture from Taalapatra. To do so, please inform our support team explicitly via email or WhatsApp with the recipient's name, email address, and any message you wish to include. All eGift Card terms as stated in our Terms of Use apply equally to the recipient.

e) For Cash on Delivery (COD) Orders (Domestic)

Resolutions will be issued via bank transfer or eGift card of the same value, at your choice. If your bank details are not shared within 7 days of our request, the resolution will default to an eGift card of the same value. You may also choose to have this eGift card issued to a recipient of your choice as a goodwill gesture from Taalapatra — please inform our support team explicitly via email or WhatsApp with the recipient's name, email address, and any message you wish to include. All eGift Card terms as stated in our Terms of Use apply equally to the recipient. Such eGift cards are valid for 365 days from the date of purchase.

f) For International Orders

Resolutions are issued exclusively as a Taalapatra eGift card of equivalent INR value after successful quality check. No cash resolution is possible under any circumstances. Please refer to Section 9 for complete international conditions.

g) Exchange Order — No Further Return or Exchange

Items received through an exchange order are not eligible for further return or exchange. Please choose your preferred colour, size, or product carefully when raising your exchange request.

5. How to Initiate a Return or Exchange Request

To initiate a return or exchange request, contact us via email or WhatsApp using the details on our Contact Page.

Please share your Order ID, product name, product SKU, and an active phone number or email address for smooth processing. Our team will respond within 4 business days (Monday to Saturday) with the next steps. Once your return is approved, please ship the product within 30 days using a trackable courier and share the tracking details along with your Order ID, name, and phone number via email or WhatsApp. For details on shipment of return or exchange items, please refer to Section 6 (Reverse Pick-Up Policy).

6. Reverse Pick-Up Policy

Once your return request is approved, please pack all items securely to prevent loss or damage in transit.

a) Pick-Up Process

Our logistics partner will aim to collect the package within 5 business days of the return request being logged. If there is a delay or you receive no notification from the logistics partner, please notify our customer support team via WhatsApp or email after waiting 24–48 hours from the scheduled pick-up window. Issues reported after 48 hours of the scheduled pick-up window may not be actionable, as investigation cannot be initiated beyond that point.

b) After Receipt

Once we receive the item and complete the quality check, your resolution will be processed promptly as per Section 4.

c) Exchange Dispatch

For approved exchange requests, the replacement product will be dispatched within 3–5 business days of receiving the original shipment.

d) Self-Shipping Zones (Domestic)

Certain pin codes are not serviceable for reverse pick-up. In such cases, domestic customers will need to self-ship the item to the address mentioned on their invoice. If a self-shipped parcel is lost in transit, Taalapatra will be unable to process any resolution. We will reimburse domestic self-shipping costs up to ₹300 once the parcel is received and verified.

e) Wrong Product Hand-Over

Taalapatra cannot be held responsible if an incorrect product is handed over to the logistics personnel during pick-up. Please ensure the correct item is securely packed and ready before the pick-up.

f) Pick-Up Failure

Our logistics partner will make three attempts to collect the return. If the item is not handed over by the third attempt, the pick-up request will be marked as failed. Please contact our customer support team for further assistance.

g) International Orders

We do not offer reverse pick-up outside India. International customers must self-ship returned items to us via a trackable courier at their own cost, after receiving our approval. Please share tracking details along with your Order ID, name, and phone number via email or WhatsApp. International self-shipping costs are not reimbursed by Taalapatra.

7. Non-Returnable Items

We do not accept return or exchange requests for the following:

a) Items listed as "This Product is NOT ELIGIBLE for Return/Exchange" on the product page.

b) Items purchased under Advance Booking, Pre-Order, or during Sale.

c) Pre-packed gifts.

d) Custom-stitched or altered garments.

e) Cut fabric or unstitched dress materials.

f) eGift cards and unframed paintings.

g) Products exhibiting natural handcrafting variations as described in Section 1, unless genuinely defective under the definition in that section.

h) Items received through an exchange order — these are not eligible for further return or exchange under any circumstances.

8. Order Cancellations

a) Domestic Orders

Domestic orders can be cancelled within 12 hours of placement by contacting our support team via WhatsApp or email with complete order details.

b) International Orders

International orders can be cancelled within 24 hours of placement by contacting our support team via WhatsApp or email with complete order details. Please note that no cash resolution is issued for international order cancellations. A Taalapatra eGift card of the full order value will be issued instead. You may choose to have this eGift card issued to a recipient of your choice as a goodwill gesture from Taalapatra — please inform our support team explicitly via email or WhatsApp with the recipient's name, email address, and any message you wish to include. All eGift Card terms as stated in our Terms of Use apply equally to the recipient.

c) Cancellations are not accepted once the order has been processed or dispatched.

d) The following categories are strictly non-cancellable: Advance Booking, Made-on-Order, Pre-Order, Pre-packed Gifts, and eGift Cards.

We encourage all customers to double-check their orders carefully before completing purchase.

9. International Return, Exchange & Resolution Conditions

Important: International orders are not eligible for cash refunds under any circumstances. Approved returns are resolved via a Taalapatra eGift card only.

International orders are not eligible for return or exchange as a standard policy. We make an exception only in the following eligible cases: a wrong item was delivered, the product has a genuine manufacturing defect (as defined in Section 1), or there is a size issue with a ready-to-wear garment.

If your order falls under an eligible case, please contact our support team via WhatsApp or email within 7 days of delivery with a clear, unedited unpacking video. The product must be unused, unwashed, and in original condition with all tags, labels, packaging, and invoice intact. The product page must list the item as eligible for return or exchange.

a) Customs Charges

Import duties, taxes, and related fees paid when your parcel enters your country are not refundable by Taalapatra under any circumstances. You may seek to reclaim these from your local customs authority subject to their rules.

b) Return Shipping

We do not offer reverse pick-up outside India. International customers must self-ship returned items to us via a reliable trackable courier at their own cost, after receiving our approval. Please ship the product within 30 days of return approval and share the tracking details along with your Order ID, name, and phone number via email or WhatsApp. International self-shipping costs are not reimbursed by Taalapatra.

c) Quality Check

Once the returned product reaches our warehouse, it will undergo a quality check within 7 business days of receipt. You will receive an email confirmation once the inspection is complete. Taalapatra's quality team holds the sole and final authority on all quality check outcomes. If the product fails quality check, it can be shipped back to you upon request. However, all costs associated with the return shipment — including courier charges, customs duties, import taxes, and any other regulatory fees — are entirely at your expense. If you do not respond to our communication within 45 days of notification, the product will be discarded. No eGift card will be issued for items that fail quality check.

d) Exchange Conditions for International Orders

Due to high shipping costs and customs duties, exchanges for international orders are not encouraged unless you agree to bear all applicable shipping charges and duties. As an alternative, we will issue a Taalapatra eGift card of the same value. Items received through an exchange order cannot be returned or exchanged again.

e) eGift Card Resolution Terms

International orders are not eligible for cash resolutions of any kind. Upon successful quality check, a Taalapatra eGift card of the equivalent INR value will be issued to you. This eGift card is valid for 365 days from the date of issue and is redeemable only at www.taalapatra.com. As a goodwill gesture from Taalapatra, you may choose to have this eGift card issued to a recipient of your choice — please inform our support team explicitly via email or WhatsApp with the recipient's name, email address, and any message you wish to include. All eGift Card terms as stated in our Terms of Use apply equally to the recipient. Customs duties, import taxes, and any foreign exchange fees are non-refundable under any circumstances.

f) Wrong Email Liability

Where you have requested the eGift card to be issued to a third-party recipient and have provided an email address for this purpose, Taalapatra's responsibility is fulfilled upon sending the eGift card to that email address. Taalapatra is not liable if an incorrect or invalid email address was provided. Please verify the recipient's email carefully before submitting your request.

g) No Resolution Situations

No eGift card will be issued for international shipments if an incorrect or outdated delivery address was provided by the customer, if the courier makes three unsuccessful delivery attempts due to customer unavailability, or if the recipient refuses to accept the package.

h) Exchange Shipping Timeline

Exchange item shipment follows the international delivery timelines outlined in our Shipping & Delivery Policy.

Taalapatra reserves the right to decline cancellations, returns, or exchanges if eligibility conditions are not met, or if technical issues beyond our control arise from banking institutions or government authorities.

10. Additional Notes

a) Only one combined return or exchange request per order is permitted, even if multiple items are involved.

b) Products returned without prior authorisation from our team will not be accepted.

c) Complimentary or gift items sent with the order must be returned in their original condition along with the main product.

d) Taalapatra reserves the right to decline any cancellation, return, or exchange if the product does not meet eligibility conditions. Taalapatra's decision on product condition and eligibility shall be final.

e) All transactions, interactions, and use of this website are governed by the laws of India. Please refer to Section 11 for the Dispute Resolution Framework.

f) This Return & Refund Policy is governed by and should be read alongside our Terms of Use. eGift cards issued as part of any return or exchange resolution are subject to the Gift Card terms stated in Section 10 of the Terms of Use.

11. Dispute Resolution Framework

We always prefer an amicable resolution. If something goes wrong with your order, please contact us first — most issues are resolved quickly once we speak.

Quality Check Finality: Taalapatra's quality team holds the sole and final authority on all product condition assessments, whether for domestic or international orders. The outcome of any quality check conducted by Taalapatra is conclusive and binding for the purposes of determining return, exchange, or resolution eligibility. Customers who disagree with a quality check outcome may proceed through the dispute resolution steps below.

11a. Direct Dialogue

We will aim to resolve the matter by email, WhatsApp, or phone within five (5) business days. Direct negotiation is the quickest and least costly path for all parties.

11b. Voluntary Mediation

If resolution through direct dialogue is not achieved, either party may invite a neutral mediator accredited by the Odisha State Legal Services Authority. Mediation is voluntary, confidential, and typically faster than formal legal proceedings.

11c. Binding Arbitration

Should mediation not resolve the dispute, it may be referred to sole arbitration seated in Bhubaneswar, Odisha, under the Indian Arbitration & Conciliation Act, 1996.

i) Rules & Language: Proceedings shall follow the Act's Part I defaults. All hearings and filings shall be conducted in English.

ii) Award: The arbitrator's decision is final and enforceable in any competent court.

iii) Costs: The arbitrator may apportion fees and expenses as deemed fair.

11d. Small-Claims Carve-Out

Either party may opt for the civil judge (small-cause court) if the amount in dispute falls below the monetary ceiling fixed for such courts in Odisha. This route does not require prior mediation or arbitration.

11e. Collective Actions

All proceedings must be brought on an individual basis. Class, collective, or representative actions are waived to the extent permitted by Indian law.

11f. Governing Law & Jurisdiction

This Policy — and any dispute not resolved through the steps above — shall be governed by the laws of India. Subject to the arbitration clause in 11c, the courts at Bhubaneswar, Odisha (India) hold exclusive jurisdiction.

12. Contact Us

For any questions, requests, or complaints related to this Policy, please contact:

Customer Support:

Email: care@taalapatra.com
Call & WhatsApp Support: +91-9777108304
Timing: Mon–Sat, 11 AM–5 PM IST (excluding public holidays)

Grievances:

S Dash
Chief Grievance & Data Protection Officer
Email: hello@taalapatra.com
Call Support: +91-9777108304