Privacy Policy

[ Privacy, Data Rights, Payments, Compliance ]

TAALAPATRA VIBES - PRIVACY & DATA PROTECTION POLICY

Effective Date: 21st September 2025

These Terms of Use outline the conditions for accessing and using www.taalapatra.com (the “Site”), owned and operated by Taalapatra Vibes (“Taalapatra,” “we,” “us,” or “our”). By visiting, browsing, or purchasing on this Site, you kindly confirm that you have read, understood, and agree to be bound by these Terms.

The Terms apply to every interaction and transaction on the Site, particularly regarding our handloom, handcrafted, and culturally inspired products. Please review them carefully. If you disagree with any part, we respectfully ask that you do not use the Site or our services.

QUICK-SUMMARY

This summary is provided only as a quick reference. Please note that our Terms of Use are legally binding, and we strongly recommend that you read the full Terms of Use below before completing any purchase on our website.

Eligibility – You must be 18 years or older to use or purchase from our site. Customers under 18 may access only under parental/legal guardian supervision.
Accounts – You are responsible for keeping your account details accurate, maintaining confidentiality, and ensuring all activity under your account is legitimate.
Handmade Products – Variations in colour, texture, weave, or print are natural to handcrafted products and are not defects. Handmade items may take longer to ship or restock.
Cultural Representation – Descriptions, motifs, and references are artistic and cultural expressions, not definitive historical or spiritual claims.
Pricing & Payments – Prices are in INR (₹) inclusive of GST (India). International buyers must bear customs duties/taxes. Payments are processed via trusted third-party gateways.
Shipping & Delivery – Timelines vary by ready stock vs. made-to-order items. Tracking details are shared after dispatch. Delivery issues must be reported within 24 hours.
Returns & Exchanges – Only accepted for defective/incorrect items, supported by an unedited unpacking video. Customised or personalised products are non-returnable.
Gift Cards – Valid for 365 days; non-refundable, non-reloadable, and redeemable only on www.taalapatra.com.
Intellectual Property – All content, images, and product designs are owned by Taalapatra or its artisans. No reproduction or commercial use without prior consent.
Privacy & Data Protection – By ticking the mandatory consent checkbox at checkout, you provide explicit consent to our Privacy & Data Retention Policy, fully compliant with DPDP Act (India), GDPR (EU/UK) and other global standards. Without consent, you cannot complete your purchase.
Liability & Disclaimer – Taalapatra is not liable for indirect or incidental damages. Products and site are provided “as is”, and delivery dates are estimates.
Dispute Resolution – Issues will first be addressed via Direct Dialogue (5 business days). If unresolved, mediation or arbitration in Bhubaneswar applies. Small disputes may go to small-cause courts. Indian law governs all disputes.
Contact Us – For questions or grievances, reach us at:

Email: care@taalapatra.com | WhatsApp: +91-7853993536 | Call: +91-9228169046

Grievance Officer: S Dash (hello@taalapatra.com | +91-9228169046).

This summary is not exhaustive. For complete terms, obligations, and dispute procedures, please read the full Terms of Use below before making a purchase.

1. Eligibility to Use

a) You must be at least 18 years old to access or use this Site.
b) If under 18, you may only use the Site under the supervision of a parent/legal guardian.
c) You must be legally capable of entering into a binding agreement.
d) You agree to comply with all applicable laws while using our services.

2. Account Registration

To access certain features (e.g., wishlists, order tracking), you may need to create an account. You are responsible for:

a) Keeping your information accurate and up to date.
b) Maintaining confidentiality of your credentials.
c) All activity under your account.

We may suspend/terminate accounts for misuse or suspicious activity.

3. Nature of Our Products – The Beauty of Handmade

Taalapatra offers handcrafted, handwoven, and hand-painted products.

a) Variations in colour, weave, texture, and print are natural, not defects.
b) Minor dye/texture differences reflect authentic craftsmanship.
c) Handmade products may take longer to prepare, ship, or restock.

By purchasing, you acknowledge and celebrate these characteristics.

4. Cultural & Artistic Representation

a) Mythological and historical references are artisan interpretations, not definitive records.
b) Narratives vary across communities; treat them as expressions of heritage.
c) Spiritual motifs are offered with artistic respect, not as spiritual guarantees.

5. Product Images vs. Actual Product

a) Photos may differ due to lighting, screens, camera settings.
b) Natural dyes/painting cause batch colour shifts.
c) These add to authenticity, not flaws.

6. Product Availability & Pricing

a) Products are subject to availability and may be discontinued.
b) Prices in INR (₹) include GST (India).
c) International orders may incur duties/taxes payable by buyer.
d) We may correct/update errors without prior notice.

7. Payments

Payments processed via trusted third-party gateways. Accepted:

a) Credit/Debit Cards
b) Net Banking
c) UPI / Wallets
d) Razorpay & PayPal (international)

Taalapatra does not store card details. Orders confirmed only on successful payment.

8. Shipping & Delivery

See our Shipping & Delivery Policy.

a) Processing times differ for ready vs. made-to-order.
b) Delivery times are estimates.
c) Tracking info provided at dispatch.
d) Delivery issues must be reported within 24 hours.

9. Returns & Exchanges

a) Returns accepted only for defects/incorrect items.
b) Claims need an unedited unpacking video.
c) Custom/personalised items are non-returnable.
d) Exchanged items cannot be returned/exchanged again.

See our Return & Exchange Policy.

10. Gift Cards

Issuance: eGift Cards issued by Taalapatra Vibes only.

Validity: 365 days from purchase.

Redemption: Only at www.taalapatra.com.

Restrictions: Cannot be reloaded, refunded, exchanged for cash, or used to buy other Gift Cards.

Lost/Stolen Use: Taalapatra is not liable for misuse after issue.

11. Intellectual Property

All designs, text, photos, logos, and content belong to Taalapatra Vibes or its artisans.

No commercial use or reproduction without consent.

12. Prohibited Conduct

Do not:

a) Post unlawful/harmful content.
b) Impersonate others.
c) Access restricted systems.
d) Disrupt site functionality.
e) Violate laws.

Violations may lead to account suspension/legal action.

13. Limitation of Liability

Taalapatra is not liable for indirect, incidental, or consequential damages.

Liability is limited to the amount paid for the item.

14. Disclaimer

a) Site is provided “as is”.
b) We don’t guarantee error-free, uninterrupted, virus-free use.
c) Product info, images, pricing may have errors.
d) Delivery dates are estimates.
e) Colour differences may occur on screens.

See our Disclaimer for details.

15. Links

a) External links are for convenience only.
b) Taalapatra is not responsible for their content.
c) Creating/embedding links to Taalapatra without permission is prohibited.

16. FAQs

If FAQ content conflicts with these Terms, Terms of Use prevail.

17. Customer Acknowledgement & Acceptance

By using/purchasing from Taalapatra, you agree that:

a) You accept our Disclaimer.
b) You agree to our Privacy Policy (DPDP Act 2023, GDPR EU/UK, intl. laws).
c) You accept that the mandatory consent checkbox at checkout is explicit consent to our Terms, including data retention practices. No consent = no purchase.
d) You agree to our Cookie Policy, Refund Policy, Shipping Policy.
e) You confirm legal competence (18+).
f) You consent to electronic communications.
g) You acknowledge handmade variations are natural.
h) You accept that data breaches reported to us will be notified within 30 business days.
i) You agree that consent withdrawal/data deletion requests are processed within 30 business days.
j) You agree disputes will follow the Dispute-Resolution Framework.

18. Dispute-Resolution Framework

Friendly first. If something goes wrong, email/call us—we’ll call you back. Most issues resolve quickly.

a) Direct Dialogue – settle by email, WhatsApp, or voice within 5 business days.
b) Voluntary Mediation – neutral mediator via Odisha State Legal Services Authority.
c) Binding Arbitration – Bhubaneswar, under Indian Arbitration & Conciliation Act, 1996.
i) Rules & Language: English, Part I defaults.
ii) Award: Final and enforceable.
iii) Costs: Arbitrator may split fairly.
d) Small-Claims Carve-Out – disputes below the monetary ceiling can go to small-cause court.
e) Collective Actions – class/collective suits are waived to the extent permitted.
f) Governing Law – governed by Indian law; jurisdiction: Bhubaneswar courts.