Frequently Asked Questions
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Brand | Products
Brand 'Taalapatra'
Products/Crafts
Craft Authenticity & Heritage
FAQs continues in the below mentioned segments
Brand 'Taalapatra'
What is Taalapatra?
Taalapatra (a brand of 'Taalapatra Vibes') is an online store specialized in authentic, handcrafted Indian handicrafts, handloom products, sarees, suits, and ethnic wear, curated to reflect India’s rich cultural heritage.
What does the name “Taalapatra” mean?
“Taalapatra” refers to the ancient palm leaf manuscripts once used for writing scriptures and art in India. Our name symbolizes a deep connection to heritage, storytelling, and timeless craftsmanship.
Who owns the Taalapatra brand?
The 'Taalapatra' brand is proudly owned and operated by Taalapatra Vibes, a registered business entity committed to promoting authentic Indian handloom, handicrafts, and cultural artistry. All products, policies, and services are managed under this entity.
Is Taalapatra a women-led or artisan-led brand?
Taalapatra is proudly artisan-focused and collaborates with several women-led artisan groups and cooperatives. Our goal is to uplift traditional communities through respectful partnerships and storytelling.
What kind of artisans does Taalapatra work with?
Taalapatra collaborates with a diverse network of skilled artisans mostly from the state of Odisha (India) and slowly expanding to rest of India. Our artisans includes several who have received prestigious National and State-level awards. Our collections feature the work of master craftspersons known for their excellence in traditional techniques, ensuring every piece reflects heritage, authenticity, and exceptional craftsmanship.
How is Taalapatra contributing to India’s cultural preservation?
By curating crafts with historical and regional significance, Taalapatra actively supports the continuation of dying art forms, promotes GI-tagged traditions, and brings indigenous narratives to the global stage.
What makes Taalapatra different from other online craft stores?
Taalapatra is rooted in authenticity, ethical sourcing, and artisan-first values. We directly partner with craftspeople, celebrate regional art forms, and ensure every product is both culturally rich and responsibly made.
How does Taalapatra support local artisans?
We work closely with artisan clusters and cooperatives, providing fair compensation, long-term engagement, design collaboration, and storytelling support to ensure their work reaches a global audience.
How can I learn more about the stories behind the crafts?
Absolutely. Taalapatra is committed to heritage storytelling. Our product pages and blog highlight the history, making process, and cultural significance behind each craft and artisan.
Does Taalapatra have a physical store?
Currently, Taalapatra operates as an online-only platform. However, we occasionally participate in curated exhibitions and pop-ups. Follow us on social media to stay updated!
How secure is shopping at Taalapatra?
Shopping at Taalapatra is completely secure. Our website is hosted on Shopify and employs SSL encryption, robust cybersecurity practices, and secure OTP-based login.
Products/Crafts
Are the products on Taalapatra authentic and handmade?
Absolutely! We guarantee that products sold on our site are authentically handcrafted by skilled artisans, preserving traditional Indian craftsmanship.
Where are Taalapatra products sourced from?
Yes, we provide wholesale and bulk purchase options. Please contact our support team on below mentioned channels for further details and custom pricing. If you are not able to reach us, please leave a message to us on WhatsApp with your query and we will revert ASAP.
Email: care@taalapatra.com
WhatsApp/Call: +91-7008180791
Days/Time: Monday to Saturday, 10 AM – 6 PM Indian Standard Time (excluding Public Holidays).
What are GI-tagged products, and how do they feature in your collection?
GI-tagged (Geographical Indication) products are crafts that originate from specific regions and are legally recognized for their cultural and traditional value. Taalapatra proudly offers many such GI-certified products, including Pattachitra, Sambalpuri handloom, and Appliqué work from Odisha.
Does Taalapatra sell only GI-tagged products?
While most of our products are GI-tagged crafts, we also showcase other lesser-known but equally authentic handmade products from across India, all sourced with the same care and integrity.
Are Taalapatra’s sarees handwoven or machine-made?
All our sarees are 100% handwoven by skilled artisans using traditional looms. We do not sell machine-made replicas, ensuring authenticity and preserving craftsmanship.
Are the lamps and decor items safe for indoor use?
Yes. All our handcrafted lamps, wall hangings, and décor pieces are made using safe, non-toxic materials suitable for indoor spaces. Each item is quality-checked for durability and finish.
Do Pattachitra products use natural dyes?
Yes. Our Pattachitra artists traditionally use natural dyes extracted from plants, minerals, and stones, making each piece not only vibrant but also environmentally friendly.
Are all products in stock or made to order?
Many of our products are ready to ship, but select items—especially those involving intricate craftsmanship—may be made to order. Estimated delivery timelines are mentioned on on our Shipping and Delivery page.
How can I stay updated about new arrivals and promotions?
Subscribe to our newsletter or follow us on our social media platforms to stay updated about the latest arrivals, promotions, and exclusive offers.
Craft Authenticity & Heritage
Are Taalapatra products genuinely handmade?
Yes, every Taalapatra product is handcrafted by skilled artisans using traditional techniques passed down through generations. No two pieces are exactly alike—that's the beauty of handmade. However, there are some exceptions - like in unstitched fabric segment, a few products are 'machine printed' and that has been called out specifically in their respective product pages. For disclaimer, please go through our Disclaimer document.
Do your products come with artisan or origin details?
Wherever possible, we include craft stories, regional background, and artisan information on product pages or as tags in your packaging. For disclaimer, please go through our Disclaimer document.
How do I know the product isn’t machine-made?
Handmade items have slight variations in weave, colour, or finish—natural signs of authenticity. We also work directly with artisans, not factories. For disclaimer, please go through our Disclaimer document.
Are your artisans certified or recognized?
Yes! most of our artisans are well recognized. We proudly collaborate with master artisans, including recipients of National and State-level awards in their respective crafts. For disclaimer, please go through our Disclaimer document.
Why are there slight variations in the products?
Minor irregularities are inherent to handcrafted items and make each piece truly one-of-a-kind. These are not flaws but signs of genuine craft. For disclaimer, please go through our Disclaimer document.
Order | Shipment | Delivery | Refunds
Order & Tracking
Shipping & Delivery
Return & Refunds
International Orders & Shipping
FAQs continues in the below mentioned segments
Order & Tracking
How do I place an order on Taalapatra?
You can easily place an order by selecting products on our website, adding them to your cart, and completing the checkout process with OTP verification sent to your email.
Do I need to create an account to place an order on Taalapatra?
No, you don’t need to create an account. An account is auto-created when you re-visit to check your current order status (and all the previous orders) in Taalapatra's website, where you can login using your registered email and a secure OTP that will be sent to your email. We anyways send the current order tracking details to your email.
How will I know if my order is confirmed?
Once your order is placed successfully, you will receive an order confirmation email with the order details and a unique order ID for tracking.
What payment methods does Taalapatra accept?
We accept all major credit and debit cards, net banking, UPI, and popular digital wallets.
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email, allowing you to monitor its progress. You can also track it from our Tracking Page. For updates, you may also contact our support team with your order ID.
Can I modify or cancel my order after placing it?
Yes, but under certain condition. Please refer our policy on order cancellation for details.
I haven’t received my tracking details yet. What should I do?
Tracking details are usually shared soon after the order is processed for shipping. If you haven’t received them by then, kindly check your spam folder or contact our support team with your order details. For details, check our Shipping policy document.
Do you offer gift wrapping or special notes with orders?
Yes, we offer eco-friendly gift wrapping and personalized notes upon request. You can mention this in the special instructions section during checkout or contact us right after placing your order. Please note that while we try our best to accommodate your request, sometime it may not be feasible depending on situation/availability, hence Taalapatra reserves the right not to accept the request in such cases.
Can I customize my order?
Yes, we offer customization options on select products, especially for bulk orders. Please contact our Customer Happiness Team for details.
What should I do if my OTP is not received during checkout?
If you don’t receive an OTP within a few minutes, please check your spam or junk folder. If the issue persists, contact our Customer Happiness Team on below mentioned channels for assistance.
Email: care@taalapatra.com
WhatsApp/Call: +91-7008180791
Days/Time: Monday to Saturday, 10 AM – 6 PM Indian Standard Time (excluding Public Holidays).
Are there any additional charges apart from product prices?
Product prices displayed on our website are eligible for free shipping (for orders above INR 500) for India based customers. For international orders (which are eligible only for more than INR 10,000 cart value) shipping charges, customs duties, import taxes, and handling fees (if applicable) will be charged extra. These charges will be calculated and displayed clearly during checkout. Please refer our Shipping and Delivery Policy for details.
Do you offer wholesale or bulk purchase options?
Yes, we provide wholesale and bulk purchase options. Details for the same is mentioned in this page. Please contact our support team on below mentioned channels for further details and custom pricing. If you are not able to reach us, please leave a message to us on WhatsApp with your query and we will revert ASAP.
Email: care@taalapatra.com
WhatsApp/Call: +91-7008180791
Days/Time: Monday to Saturday, 10 AM – 6 PM Indian Standard Time (excluding Public Holidays).
Shipping & Delivery
Do you ship internationally?
Yes, we offer international shipping on orders above INR 10,000. Shipping charges and delivery times vary based on destination and will be calculated at checkout. Please refer our Shipping and Delivery Policy for updated details.
What are the shipping charges within India?
We offer free shipping across India for orders above INR 500. Please refer our Shipping and Delivery Policy for updated details.
How are products packaged for delivery?
All products are securely and eco-consciously packaged to ensure they arrive in excellent condition, using plastic-free (wherever feasible) and protective materials.
Can I choose a preferred delivery date?
We currently do not support guaranteed delivery dates. However, if you have a time-sensitive order, please contact us—we’ll do our best to accommodate it.
How long will it take to receive my order?
Orders are typically processed and shipped within 1-4 business days. Delivery times depend on your location and the shipping method chosen at checkout. Please refer our Shipping and Delivery Policy for details.
Are customs duties and taxes included in the international shipping cost?
No, customs duties, import taxes, and handling fees are not included in the international shipping cost. These charges are determined by the destination country's customs authorities and must be borne by the customer upon delivery. Please refer our Shipping and Delivery Policy for updated details.
What should I do if I need to change my shipping address after placing an order?
If you need to update or correct your shipping address, please inform us within 4 hours of placing the order via WhatsApp or email. We may not be able to accommodate changes once the order is packed or dispatched. Taalapatra is not responsible for delivery failures due to incorrect addresses provided by the customer.
What happens if my package is delayed or not delivered?
In rare cases of delay or non-delivery, please contact us at care@taalapatra.com or WhatsApp us with your order ID. We will coordinate with our courier partners and provide you with timely updates or resolution. Please note that delays due to weather, customs, or courier issues are beyond our control, but we’ll always assist you proactively.
Return & Refunds
What is Taalapatra’s return policy?
If you receive a damaged item or an entirely incorrect product, we’ll be happy to accept return or replacement requests at no extra cost. Please reach out to our customer support team within 7 days of delivery. Please refer our Return and Refund Policy for details.
Is there a refund option available at Taalapatra?
Yes. Refunds are issued when a return is approved and the item passes inspection. Refunds are processed to the original payment method (for prepaid orders) or via bank transfer/store credit (for COD orders). Please note that shipping charges are non-refundable. Refer our Return and Refund Policy for updated details.
Can I return a product if I simply don’t like it?
No. We do not accept return or replacement requests for reasons like change of mind, dislike of fabric, or personal preferences. Please review product descriptions and measurements carefully before ordering. Refer our Return and Refund Policy for updated details.
What are the conditions under which I can request a replacement?
You can request a replacement if the item is defective, damaged, the wrong product is delivered, or there’s a size issue (for ready-to-wear garments like shirts). Requests must be made within 7 days of delivery, along with an unedited unpacking video. Refer our Return and Refund Policy for updated details.
Is an unpacking video necessary for returns or replacements?
Yes, very much. A clear, unedited video showing the sealed package and full unboxing is mandatory for any claim of damage, defect, or mismatch. No claims will be processed without this proof. Refer our Return and Refund Policy for updated details.
Are international orders eligible for return or refund?
Yes, if you receive a damaged item or an entirely incorrect product, we’ll be happy to accept return or replacement requests (subject to conditions). Please reach out to our customer support team within 7 days of delivery. We, however, recommend confirming product details carefully before placing an international order. Refer our Return and Refund Policy for updated details.
How do I initiate a return, replacement, or refund request?
Contact us via WhatsApp (+91-7008180791) or email care@taalapatra.com within 7 days of delivery. Mention your Order ID, issue, and attach the unpacking video. We’ll review and respond within approximately 72 business hours with the next steps. Refer our Return and Refund Policy for updated details.
Can I cancel my order after placing it?
Orders can be cancelled within 12 hours of placement by contacting our support team. Orders that have already been processed or shipped, or items under Pre-Order/Advance Booking, are strictly non-cancellable. Refer our Return and Refund Policy for updated details.
International Orders & Shipping
Are international orders eligible for return or replacement?
Yes, if you receive a damaged item or an entirely incorrect product, we’ll be happy to accept return or replacement requests (subject to conditions). Please reach out to our customer support team within 7 days of delivery. We, however, recommend confirming product details carefully before placing an international order. Refer our Return and Refund Policy for updated details.
Who is responsible for shipping, customs duties or import taxes?
Shipping, customs duties, import taxes, or any additional charges are the responsibility of the buyer. These are levied by the destination country. Please refer our Shipping and Delivery Policy for updated details.
How long does international delivery take?
Please refer to our Shipping and Delivery Policy for updated details.
Can I track my international order?
Yes. You’ll receive a tracking number via email once your order is dispatched. Track your parcel online with the assigned courier.
What packaging is used for international shipments?
All international orders are packed securely using eco-conscious, padded packaging to ensure they reach you safely and intact.
Bulk Orders | Sustainability | General Support
Bulk Orders & Custom Projects
Sustainability
General Queries & Customer Support
FAQs continues in the below mentioned segments
Bulk Orders & Custom Projects
Do you accept bulk or wholesale orders?
Yes, we provide wholesale and bulk purchase options. Details for the same is mentioned in this page. Please contact our support team on below mentioned channels for further details and custom pricing. If you are not able to reach us, please leave a message to us on WhatsApp with your query and we will revert ASAP.
Email: care@taalapatra.com
WhatsApp/Call: +91-7008180791
Days/Time: Monday to Saturday, 10 AM – 6 PM Indian Standard Time (excluding Public Holidays).
Can I customize products for bulk orders?
Absolutely! We offer customization in materials, motifs, packaging, and product combinations—depending on craft and order size.
Is there a Minimum Order Quantity (MOQ) for bulk purchases?
MOQ varies based on the product type and customisation involved. Share your ideas with us, and we’ll guide you through the best options.
Do you offer discounts for bulk orders?
Yes, we offer volume-based pricing for eligible bulk orders. Once we understand your needs, we’ll share a customised quote.
How far in advance should I place a bulk order?
Ideally, 3–6 weeks in advance depending on the complexity and quantity. Handmade items need time—and care—to come to life.
Whom do I contact for bulk inquiries?
Email us at care@taalapatra.com or WhatsApp us at +91-7008180791 with your requirements. We’ll respond with a tailored plan and pricing.
Sustainability
What does sustainability mean at Taalapatra?
For us, sustainability is a way of life. It means embracing ethical sourcing, reducing environmental impact, empowering artisan communities, and preserving India’s cultural heritage—all while creating beautiful, handmade products. Please refer our Sustainability document for details.
How are Taalapatra’s products eco-friendly?
Our products are crafted using natural, biodegradable materials like handloom cotton, bamboo, terracotta, and golden grass. We rely on handmade techniques to minimize waste and carbon emissions. Please refer our Sustainability document for details.
What is Taalapatra’s approach to ethical trade?
We follow transparent and ethical trade practices. Our artisan partners are paid fairly, treated with dignity, and provided with a safe and respectful working environment that supports long-term livelihood. Please refer our Sustainability document for details.
Does Taalapatra support innovation in traditional crafts?
Yes. We blend age-old techniques with modern design to create functional, aesthetic pieces that suit today’s lifestyle—without compromising on authenticity or cultural richness. Please refer our Sustainability document for details.
What makes Taalapatra’s production process low carbon?
Most of our products are handcrafted using traditional tools rather than machines. This slow, deliberate process consumes less energy, making it naturally low in carbon emissions. Please refer our Sustainability document for details.
How does Taalapatra promote community empowerment?
By working directly with artisans—many from rural or underrepresented communities—we help sustain traditional crafts, provide fair income, and encourage cultural pride across generations. Please refer our Sustainability document for details.
General Queries & Customer Support
How do I contact Taalapatra customer service?
You can reach us on below mentioned channels and our customer service team (we call it 'Customer Happiness Team') will be available to assist you. If you are not able to reach us, please leave a message to us on WhatsApp with your query and we will revert ASAP.
Email: care@taalapatra.com
WhatsApp/Call: +91-7008180791
Days/Time: Monday to Saturday, 10 AM – 6 PM Indian Standard Time (excluding Public Holidays).
Is the chat support on your website handled by Artificial Intelligence (AI) or real people?
A little bit of both! Our chat is powered by smart AI that helps answer common queries quickly—but behind the scenes, our Customer Happiness Team is always ready to step in with human warmth, real help, and the occasional compliment on your great taste.
Is the chat support on your website handled by Artificial Intelligence (AI) or real people?
A little bit of both! Our chat is powered by smart AI that helps answer common queries quickly—but behind the scenes, our Customer Happiness Team is always ready to step in with human warmth, real help, and the occasional compliment on your great taste.
Why do you call your customer support as the ‘Customer Happiness Team’?
Because we believe shopping handcrafted art shouldn’t come with robotic replies. Our Customer Happiness Team doesn’t just solve issues—they sprinkle kindness, crack a smile, and make sure every saree, lamp, or lovingly wrapped parcel brings joy from our hands to your home. Think of them as your personal cheer squad in ethnic chic!
What is the typical response time for customer queries?
We aim to respond to all queries within 24–48 business hours. Please note that we’re closed on Sundays and national holidays, so replies may be delayed accordingly.
Can I reach Taalapatra through social media?
What kind of support can the Customer Happiness Team help me with?
Our team can assist you with order status, shipping updates, returns and replacements, sizing queries, product information, bulk orders, and any issue related to your experience with us.
Can I visit Taalapatra in person?
Currently, Taalapatra operates as an online-only store based in Bhubaneswar, Odisha. While we don’t have a physical storefront, we occasionally participate in curated pop-ups and exhibitions. Stay tuned on our socials for updates!
What should I do if I need urgent support outside customer service hours?
If it’s urgent, please leave a detailed WhatsApp message or email us. Though we primarily respond during business hours, we prioritize urgent issues as soon as we’re back online.
Can I give feedback or suggestions to Taalapatra?
Yes, we love hearing from you! Whether it's praise, suggestions, or ways we can improve, feel free to email us or message us on WhatsApp. Your feedback helps us grow and serve you better.
Extended FAQs
Care | Gifting | Packaging
Care Instructions & Craft Maintenance
Gifting & Personalization
Packaging & Unboxing Experience
Artisan Collaborations & Cultural Preservation
Made-on-Order & Pre-Order Products
Care Instructions & Craft Maintenance
How should I care for my handloom saree or dupatta?
Dry clean for the first few washes. Use mild detergent for hand wash thereafter. Avoid direct sunlight to preserve colors. For specific and detailed care, please refer to the 'Care Guide' section of the respective product page.
Do you include care instructions with your products?
Yes, every product page has a 'Care Guide' section for specific and detailed care instruction of our product.
Are your home décor items washable?
Items like bamboo, terracotta, or hand-painted pieces should not be soaked or machine-washed. Wipe gently with a dry or slightly damp cloth. For specific and detailed care, please refer to the 'Care Guide' section of the respective product page.
How do I store handcrafted textile products?
Fold and store in breathable cotton bags. Avoid plastic covers. For silks or painted items, avoid exposure to moisture or direct light. For specific and detailed care, please refer to the 'Care Guide' section of the respective product page.
Can I iron handwoven garments at home?
Yes. Use a low-heat setting, and ideally place a cotton cloth over the fabric to protect delicate weaves. For specific and detailed care, please refer to the 'Care Guide' section of the respective product page.
Will natural dyes fade over time?
Natural dyes do mellow slightly with time, especially under sunlight. But their aging adds a beautiful patina—part of their charm.
Gifting & Personalization
Can I send Taalapatra products as gifts?
Absolutely! Our handmade pieces make meaningful and memorable gifts. You can add a note during checkout for personalized packaging or contact us before checkout (or immediately after checkout). Please note that while we try our best to accommodate your request, sometime it may not be feasible depending on situation/availability, hence Taalapatra reserves the right not to accept the request in such cases.
Do you offer gift wrapping options?
Yes, we provide eco-friendly gift wrapping upon request. Just mention it in the order notes or reach out to our Customer Happiness Team.
Can I include a custom message with my gift?
Yes, we’ll handwrite your message and include it with your order—no extra cost, just heartfelt service.
Do you offer corporate or bulk gifting solutions?
We do! Be it weddings, festive hampers, or corporate gifts—our team can help curate thoughtful, handcrafted bundles. Please contact us before placing such orders, to be able to help you effectively.
Is pricing hidden for gift orders?
Yes. Upon request, we remove invoices from gift packages so your recipient only receives joy—not price tags.
Do you provide a digital gift card option?
Yes, we offer digital gift cards in multiple denominations—perfect for letting your loved ones choose what they love.
Packaging & Unboxing Experience
Is your packaging eco-friendly?
We try our best to use recyclable and plastic-free materials wherever possible—reflecting our commitment to sustainability.
Can I request minimal or zero-waste packaging?
Yes! If you're conscious about packaging waste, just mention it in the order notes or contact us. We'll wrap it beautifully, but mindfully (of course, depending on material availability and shipping feasibility).
Do you include invoices in all packages?
We include printed invoices unless requested otherwise (such as for gifts). For paperless options, contact our team.
Is your packaging safe for fragile handicrafts?
Absolutely. We take utmost care with secure and padded packaging for delicate items like terracotta, stone, or glass-based crafts.
Artisan Collaborations & Cultural Preservation
How does Taalapatra collaborate with artisans?
We work directly with artisans, clusters, and cooperatives across India. These collaborations are built on trust, fair trade, and a shared passion for preserving traditional art forms.
Do artisans participate in product design at Taalapatra?
Absolutely. Our process is co-creative—artisans contribute their techniques and traditional motifs, and we work together to adapt designs for modern functionality and aesthetics.
How does Taalapatra help preserve India’s cultural heritage?
By providing fair market access, consistent orders, and public storytelling, we help sustain crafts that are endangered due to urban migration, machine alternatives, or lack of visibility.
Can artisans or craft groups reach out to collaborate with Taalapatra?
Yes! We’re always open to discovering and supporting new craft communities. Artisans or representatives can contact us via email or WhatsApp to begin the conversation.
Made-on-Order & Pre-Order Products
What does 'made-on-order' mean at Taalapatra?
Made-on-order means the product is specially crafted after you place the order. It allows us to reduce overproduction and maintain authenticity in every piece.
How are pre-order items different from regular products?
Pre-order items are products you can book in advance before they are officially released or restocked. Delivery timelines are typically longer than ready-to-ship items.
How long does it take to deliver made-on-order or pre-order products?
Please refer our Shipping and Delivery Policy for updated details.
Can I cancel a made-on-order or pre-order item after purchase?
No. Since these items are created specifically for you, we do not allow cancellations once the order is confirmed. Please read product details carefully before placing your order. Please refer our Shipping and Delivery Policy for updated details.
Are made-to-order and pre-order items eligible for return or replacement?
They are eligible only if you receive a defective, damaged, or incorrect item. As each piece is handcrafted, minor variations are natural and not considered defects. Please refer our Return and Refund Policy for updated details.
Will my made-to-order item look exactly like the picture?
No. Each handmade item may have slight differences in color, weave, or detailing. These variations are part of the charm and proof of its handcrafted nature. Please refer our Disclaimer document for details.
